Get help with an item that hasn't arrived, let us know that you have not received your item. Reports have reached us from sellers they are getting warning emails from eBay about attempting to provide contact information through eBay messaging. Choose the topic that best matches your question on the Find answers page. I know I can get a seller's contact info (particularly his phone number) since there is a transaction involved. eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. Search "contact eBay," and you will find a telephone number for customer service: 1-866-540-3229. You can also report an issue with a buyer. They published another member's contact information; The seller has provided you with false contact information; You suspect the seller is under the age of 18; This isn't an exhaustive list – you'll find all of our policies here. Sending information to Customer Service. Learn more about false reporting of policy violations. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Fill out the form by entering your transaction partner’s user ID and the number of the item that you’re inquiring about, and then click the Search button. In the Request assistance section, you can submit a request to remove negative or neutral feedback, or a defect on your account. You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Most sellers jump to attention when they receive this e-mail from eBay and get the ball rolling to complete the transaction. Type your question for the seller. eBay sends this same information about you to the user you want to get in touch with. Searching for Listings by Seller Use this method if you know a seller's user ID and want to view their … Choose the category that best describes the reason you wish to contact eBay: Buying; Selling; Account; Returns; or Fees & Billing. eBay’s e-mail message includes the seller’s user ID, name, company, city, state, and country of residence, as well as the seller’s phone number. 4 Getting an eBay Buyer or Seller’s Phone Number, 4 Third-Party Management Services for eBay. Make sure we always have your current contact information, so sellers can contact you after you win. The seller maybe using another account to list (which I believe is still against eBay rules, if the account was shut down by eBay), however, I think that if the seller wishes to "close" their account, they must wait 6 months to do so in the event that a seller attempts to avoid/scam any potential buyer. When you're opted in, buyers can find your phone number in 3 places on eBay: If the buyer selects Other on the Find answers page when they choose Contact seller, they see an option to view your phone number. To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases on sellers' behalves. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. eBay sends this same information about you to the user you want to get in touch with. If you didn't get your item, you're covered under eBay Money Back Guarantee. If you have a problem with a seller because they’re not following our policies, let us know and we’ll look into it. If the buyer continues to the contact form from the Find answers page, they see an option to view your phone number at the bottom of the page. This new policy will go into effect September 2017. Click on a category. eBay also offers a telephone number for fraud detection, which is 1-866-643-1607. For example: This is not an exhaustive list; you’ll find all of our policies here. Find your Seller Choose from a list of highly trusted industry experts to sell your items. If all the information is correct, you automatically see a request-confirmation page and eBay generates an e-mail message to both you and the other user. We'll make sure you either receive the item you ordered, or get your money back. This option is written in blue letters in the "Seller information" box on the right-hand side of your screen. If your issue is that an item arrived faulty, damaged, different from the listing description, or didn’t arrive at all, don’t report the seller to us—use one of the buttons below instead: You should only report a seller if you think they’re violating our policies. If your correct information isn't on file, the seller might be trying to contact you using inaccurate contact information. Please contact eBay Customer Service." Report a seller What to do if eBay ended the listing of an item you bought. We take all reports seriously, but please make sure your claims are accurate. Keeping your contact information current . ; Partner with Seller Ship your items to the consignment seller after discussing the terms and logistics … Get personalized tips and news based on what and how much you sell on eBay. For example, if you made a payment for your seller fees but it isn't shown on your account, we might ask you to send us a … Use the Resolution Center The Resolution Center is the easiest, most secure way for sellers and buyers to communicate when either has a problem with a transaction. I won an item (7/24) from a seller and when I paid the entry under My eBay reported that the item was out of stock. Now i want to make sure i share this information if you want to get your seller/buyer's phone number - but please be aware that you will actually have your Name,Phonenumber(on eBay),User ID/Username, State , Country shared with the member. The best number to call based on statistics they gathered from 300, 000 eBay users is: 866-540-3229 for customer care related issues. Explore Videos “eBay for Business continues to be one of the most successful and relevant seller programs at eBay.” I am trying to contact eBay with an urgent matter. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. The contact details of all EU based eBay Business Sellers are in the public domain. eBay keeps this information for times like this. You Get Paid. Enter your search term to display live search results. On the website, you'll see this to the right of the item's description in a box that contains more information about the seller. eBay Customer Service 559329614383 8424b71a-7ea6-4672-9c8b-5e97eb08c357:176b46c4427 19997 Of course as we all know it didn't work, but that was the thought behind it. They offer to sell you a listed item outside of eBay, They send threatening messages or use abusive or vulgar language, They published another member’s contact information, The seller gave you false contact information, You suspect the seller is under the age of 18. As long as it relates to selling, this option would be appropriate. Go to the Seller Information section at the top of the listing and select Contact Seller. The thought was that it may encourage buyers to actually review the entire listing before contacting the seller. You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option Get in … Find answers to your buying, selling, and account questions, or contact us for more help. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. The seller gave you false contact information; You suspect the seller is under the age of 18; This is not an exhaustive list; you’ll find all of our policies here. eBay recently announced they would require sellers to strip all contact details, including phone numbers, from listings. We always encourage our members to communicate with each other when there's a problem with a transaction. Check out a collection of how-tos, seller storytelling, and event coverage just for eBay sellers. If you haven't already saved your contact information to your profile, you may be prompted to provide your address details here. How to get in touch with eBay You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom … If you can't find a solution to your question, select Other, then select Contact the seller. You can also reach eBay customer … Using the eBay platform, I attempted to send an email. Use TAB key to navigate results. To get your money back, you need to either let us know that you have not received your item or open a return if the item did arrive. Sometimes the Customer Service team may ask you for more information to resolve a problem on your account. This option would apply if you are an eBay seller and want to contact eBay in relation to a selling issue. Something went wrong. Find out about changing your contact information. Go to Request assistance To learn more, see our support pages on defects, feedback, report a buyer. According to some accounts, the wait time for this number is typically three minutes. If you don’t hear from the buyer (or seller) of your eBay item after three business days and you’ve already tried sending an eBay message, you need to get more contact information. Seller News. View cart for details. To subscribe, click on the Account tab in My eBay, then click Communication Preferences at left, and check the Seller email promotions box under Promotions and Surveys. To find eBay, simply use your favorite search engine … Having a struggle! We created policies to make sure eBay is a safe place to buy and sell. I got a response "We are not able to process your message now. Getting Started on eBay Explore the site a bit. The first step is to contact the member through the … That information was not included in the item listing. Remember back when you registered and eBay asked for a phone number? Click or tap Contact seller or Contact. If you spotted an item that shouldn’t be listed on eBay, you don’t have to report the seller; just let us know by. If you're using the mobile app, scroll down and tap the "About The Seller" section, then you'll see the … Report a seller What to do if eBay ended the listing of an item you bought You can contact eBay Customer Service in the following ways: Select Contact us at the bottom of this page Scroll to the bottom of any eBay Help article and choose a contact option If you need help with a recent order, select the item above to get started. eBay Consignment Sellers Do the Selling. Here's how it works. According to GetHuman, a company which provides info and help getting human representatives on the line, the average wait time is 14 minutes when calling eBay customer service. Ebay put the contact seller at the bottom of the page by the request of many sellers years ago. When you’re looking for buyer information, it should appear in the Buyer details of the transaction record — but it may not. @chilsa74 . If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Click Contact seller on the product page. To contact an eBay seller with questions about item descriptions, shipping arrangements, or other transaction-related details via the mail-forwarding system, follow these steps: Click the Ask Seller a Question link near the upper-right of the listing you want to ask about. You don’t need to report the seller to us if you bought an item and then received a message from us saying that the listing was removed. 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